Description
Medical Information Response Documentation
Standard response letters (SRLs) and medical information documents for healthcare professional and patient inquiries. We write MLR-ready content that supports medical information contact centers: evidence-based, fully referenced, fair-balanced responses built for unsolicited requests and organized in a modular content structure.
Service Details
| Turnaround | Standard: 1-2 weeks per SRL · Library development: 8-12 weeks |
| Best for | Medical information contact centers answering healthcare professional and patient inquiries |
| Content standard | Evidence-based with full referencing, fair balance integration, MLR-ready |
| Pricing | Per SRL, with volume discounts (see Volume Pricing below) |
Compliance Framework
- FDA OPDP – promotional/non-promotional guidance
- PhRMA Code – industry interaction standards
- MLR Process – Medical-Legal-Regulatory review
- AMWA – medical information standards
Document Types
- Standard Response Letters (SRLs)
- Frequently Asked Questions (FAQs)
- Medical Information Backgrounders
- Off-label inquiry responses
- Product comparison responses
- Safety information summaries
Content Features
- Evidence-based content with full referencing
- Fair balance integration
- Unsolicited request compliance
- Modular content structure
- Version control documentation
Volume Pricing
| Number of SRLs | Price per SRL |
| 1-5 SRLs | $1,200 each |
| 6-15 SRLs | $900 each |
| 16+ SRLs | $700 each |
How It Works
- Send us the inquiry topics you need covered, plus any product information, existing letters or reference materials you want us to use
- We draft each document with full referencing and fair balance, structured for your MLR review
- You and your MLR reviewers comment on the drafts, and we revise
- You receive the final documents with version control documentation
Which Service Do You Need?
Need written answers to specific medical information inquiries? This is the right service. If you need slides for MSL training or scientific exchange, see Medical/Scientific Slide Deck. For a full therapeutic area overview for MSL training and medical education, see Disease State Monograph.
Frequently Asked Questions
How is pricing structured?
Pricing is per SRL, with volume discounts: $1,200 each for 1-5 SRLs, $900 each for 6-15 SRLs, and $700 each for 16+ SRLs.
How long does it take?
The standard turnaround is 1-2 weeks per SRL. Library development takes 8-12 weeks.
Which compliance standards does the content follow?
Content is written within the FDA OPDP promotional/non-promotional guidance, PhRMA Code industry interaction standards and AMWA medical information standards, and is prepared for your Medical-Legal-Regulatory (MLR) review.
Can you write responses to off-label inquiries?
Yes. Off-label inquiry responses are one of our document types, written for unsolicited request compliance.
Get started: add this service to your cart, or email co*****@*******se.com with your inquiry topics and the number of SRLs you need, so we can apply volume pricing.
